Privacy Policy

This Privacy Policy explains how Patil Associates ("we", "us", "our") collects, uses, shares and protects personal information when you visit this website or contact us about our projects. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under it.

1. Who we are

Patil Associates is a real estate and construction company based in Pune, established in 2008. For the purposes of this policy, we are the entity that decides how and why your personal data is processed. Our contact details are at the end of this page.

2. Information we collect

Information you give us

When you submit an enquiry through our website, we collect:

• Your name, phone number and email address (required)
• Your message, and the project you're enquiring about, if any

If you call us, message us on WhatsApp or visit our office, we receive the information you choose to share in that conversation, such as your name, number and requirements.

Information collected automatically

Like most websites, our hosting provider automatically records basic technical information when you visit — such as your IP address, browser type, device, the pages you request and the time of your visit. This is used to operate the website, keep it secure and diagnose problems.

We do not use analytics, advertising or tracking cookies on this website, and we do not build profiles of visitors.

3. How we use your information

• To respond to your enquiry and answer your questions
• To share information you've asked for — for example project details, brochures or floor plans
• To arrange site or office visits at your request
• To operate, maintain and secure this website
• To comply with legal and regulatory obligations

We will not use your details for unrelated marketing without your consent, and we do not sell or rent your personal information to anyone.

4. Consent and legal basis

When you submit an enquiry or contact us, you consent to us using your details to respond to you as described above. You may withdraw your consent at any time by contacting us; this won't affect anything we've already done lawfully, but we may then be unable to continue assisting with your enquiry.

5. How we share information

We share personal information only where needed, and only with:

• Service providers who help us run this website and receive and manage enquiries (for example, website hosting and communication tools). They may use your data only to provide their services to us.
• WhatsApp (Meta), when you choose to contact us through WhatsApp. Your messages are then also subject to WhatsApp's own terms and privacy policy.
• Professional advisers such as lawyers and accountants, where reasonably necessary.
• Government or regulatory authorities, where we are required to by law.

6. Third-party services on this website

Some pages include embedded Google Maps to show our office and project locations. When you view these maps, content is loaded directly from Google, which may collect information about your visit and set its own cookies, in accordance with Google's privacy policy. Links to WhatsApp and Google Maps open those services, which have their own privacy practices.

7. Cookies

Our website does not set cookies for tracking or advertising. Third-party embeds, such as Google Maps, may set their own cookies. You can control or delete cookies through your browser settings.

8. How long we keep information

We keep enquiry details only for as long as we need them to respond to you and for reasonable follow-up, or for longer where the law requires us to — for example, if you go on to purchase a property. When information is no longer needed, we delete it or anonymise it.

9. How we protect information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse, including encrypted (HTTPS) connections for this website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you have the right to:

• Ask what personal information we hold about you and how we use it
• Ask us to correct, complete or update inaccurate information
• Ask us to erase information we no longer need
• Withdraw consent you've given us
• Raise a grievance about how we handle your information
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

11. Children

This website is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared personal information with us, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. Significant changes will be highlighted on this page.

13. Contact and grievances

For any questions, requests or grievances about this policy or your personal information, please contact us:

• Patil Associates
• Office: Ground Floor, 4/28, Suyog Apartment, Late Prakash Lagu Motiwale Path, Erandwane, Pune
• Phone / WhatsApp: +91 77098 69213

We will acknowledge and respond to grievances within the time required by applicable law.